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FAQs
If you don't see the answer you're looking for, please send us an email at hello@supernovablissco.com
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How do I track my order?Once an order is placed, you should receive an email confirmation as well as a dispatch email with tracking once the item has been posted out. Please allow between 1-2 business days for your tracking number to update. If you don't see the email in your inbox, check your spam folder and add hello@supernovablisscosmetics to your contact list.
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When will I receive my order?Orders are normally shipped within 1-3 business days and then take an additional 3-5 days to be delivered via USPS. Total wait time from order to delivery is 4-8 business days. Please be aware that your package may be declared as delivered prematurely. If you receive an email that your order has been delivered, but it has not, please wait at least two business days for it to appear. HOLIDAY SEASON: Please allow 5-10 business days for processing before your order ships. I'm a one woman show, so it may take me longer than usual during the holiday rush.
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What is your return policy?Due to the nature of our products, we do not accept returns or exchanges, nor offer refunds. But if you are unsatisfied with your order, please contact us at hello@supernovablissco.com and we can determine an exception.
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